Privacy Policy

Last Updated: November 7, 2025

1. Introduction

Sargent’s Plumbing & Drain (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://sgtplumbing.com/, and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

A. Personally Identifiable Information (PII)

We collect personally identifiable information that you voluntarily provide to us when you fill out a contact form, schedule a service, or request a callback. This information may include:

  • Name
  • Email Address
  • Phone Number
  • Address or Service Location
  • Any other information you choose to provide in a message.

We use LeadConnector to manage our contact forms and scheduling calendars. When you submit this information, it is processed by LeadConnector to facilitate our communication with you and to schedule your service.

B. Non-Personally Identifiable Information (NPII)

When you access our site, we may automatically collect anonymous, non-personal information. This data is used for analytics and to improve our website and advertising. This information includes:

  • Browser type and operating system
  • Pages you viewed on our site
  • Time spent on pages
  • Referring URLs (the website you came from)
  • Aggregated, anonymized demographic data

We use Google Analytics and Google Search Console for this anonymous data reporting. This information is aggregated and cannot be used to identify you personally.

3. How We Use Your Information

We use the information we collect to:

  • Provide and manage our services: Schedule your appointment, provide a callback, and respond to your inquiries.
  • Communicate with you: Send service confirmations, reminders, or follow-up on your service.
  • Improve our website: Analyze user behavior to understand how our site is used and how to improve it.
  • Marketing and Advertising: We use Google Tag tracking scripts for our Google Ad campaigns. This allows us to measure the effectiveness of our ads (e.g., see if an ad led to a form submission) and to show you relevant ads in the future. This data is anonymous and used in aggregate.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who perform services on our behalf, under the following conditions:

  • With Service Providers: We share your PII with LeadConnector to manage our scheduling and contact forms.
  • With Analytics & Ad Partners: We share anonymous data with Google (Analytics, Search Console, Ads) to help us analyze website traffic and measure ad performance.
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, or (c) act in urgent circumstances to protect the personal safety of users of the Site or the public.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies (like Google Tag tracking scripts) to help customize the Site and improve your experience. Cookies are small data files stored on your hard drive or in device memory.

We use cookies to:

  • Understand site usage (Google Analytics).
  • Track the performance of our advertising campaigns (Google Ads).
  • Help manage and optimize our website.

You are free to decline our cookies if your browser permits, but doing so may affect your use of the Site. You can also manage your cookie preferences through your browser settings.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Children’s Privacy

Our services are not directed to or intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sargent’s Plumbing & Drain Address: 605 W Oakland Pl, Broken Arrow, OK 74012 Phone: (918) 380-5637 Email: info@sgtplumbing.com